ChatEno AI

AI-First Customer Support

Enterprise AI platform that automates 70% of customer support tickets

ChatEno AI is an AI-first customer support platform that unifies WhatsApp, email, live chat, voice and social into one inbox and automates up to 70% of support tickets with AI agents trained on your knowledge base.

Built by AllCognix AI Technologies, ChatEno AI helps customer support, IT helpdesk, e-commerce and SaaS teams resolve more conversations faster, deflect repetitive questions with AI, and reduce churn with real-time customer health scoring — without growing headcount.

By ChatEno AI Team — customer support & applied-AI specialists at AllCognix AI Technologies · Last updated

Key takeaways

  • ChatEno AI automates up to 70% of customer support tickets with AI agents trained on your knowledge base.
  • Every channel — WhatsApp, email, live chat, voice and social — is unified in one inbox.
  • An AI Copilot drafts cited, on-brand replies; complex cases route to humans with full context.
  • Real-time analytics track CSAT, response times and churn risk so teams act proactively.
  • Get started free; a REST API, webhooks and SDKs let developers integrate anywhere.

Learn more about the category: Help desk, Customer success, and large language models.

One platform for every customer conversation

Most support teams juggle a dozen disconnected tools. ChatEno AI brings every channel and every signal into one operating layer. Agents see the full customer profile, conversation history and channel source inline, while an AI Copilot drafts accurate, on-brand replies grounded in your documentation. Routine questions are resolved automatically around the clock, and complex cases are routed to the right human with complete context, so nothing falls through the cracks and every customer gets a fast, consistent answer.

How to get started in 3 steps

  1. Connect your channels — WhatsApp, email, live chat, voice and social — in minutes.
  2. Upload your knowledge base (PDFs, docs and URLs) so AI agents answer accurately with citations.
  3. Train and deploy your AI agent, then route complex cases to humans with full context.

Explore the product

  • Smart Inbox — a unified multi-channel inbox with triage, context and real-time sync.
  • AI Copilot — a context-aware assistant that drafts cited, on-brand replies in seconds.
  • Agent Training — train and deploy custom AI agents on your knowledge base.
  • Analytics — live dashboards for CSAT, response times and churn risk.
  • Knowledge Hub — a single source of truth that powers AI and self-service.
  • Multi-Channel — WhatsApp, email, voice, live chat and social in one place.

Solutions for every team

Whether you run external customer support, an internal IT helpdesk, an e-commerce store, or a fast-growing SaaS product, ChatEno AI adapts to your workflow. Automate tier-one questions, hit your SLAs with smart routing, and turn support into a growth engine with proactive, AI-powered conversations that keep customers happy and loyal.

Built for builders

Developers can integrate ChatEno AI anywhere using a clean REST API, real-time webhooks and SDKs. Read the documentation, browse the API reference, follow our step-by-step guides, or catch up on product news on the blog and changelog. Ready to start? Get started free and connect your first channel in minutes.

Frequently asked questions

What is ChatEno AI?

ChatEno AI is an AI-first customer support platform that unifies every channel into one inbox and automates up to 70% of tickets with AI agents grounded in your knowledge base.

How much support can it automate?

Teams typically automate up to 70% of incoming tickets, resolving common questions with AI while routing complex cases to humans with full context.

Which channels are supported?

ChatEno AI supports WhatsApp, email, live chat, voice, web and social channels, all managed from one unified inbox with a single customer timeline.

Is there a free trial?

Yes. You can get started with ChatEno AI for free and upgrade as your support volume grows.

How are AI agents kept accurate?

AI agents answer from your uploaded knowledge base and cite their sources, so responses stay accurate and on-brand instead of hallucinating.